Refund & Return Policy

1. All Sales Are Final

All purchases made through Ahmed AlSaadi Art are final. Due to the nature of original artwork, fine‑art prints, and custom commissions, we do not offer refunds under any circumstances.

Once payment is completed, the order is considered confirmed and cannot be reversed.

2. No Returns

We do not accept returns for any product, including:

Original artworks

Fine‑art prints

Commissioned pieces

Artworks are handmade, and natural variations in color, texture, and finish are expected. These variations do not qualify as defects and do not justify returns.

3. No Cancellations

Once an order is confirmed and payment is processed:

No cancellations are accepted

No changes to the order can be made

No exchanges are permitted

Customers are responsible for reviewing artwork details, sizes, and photos before completing the purchase.

4. Damage on Arrival

If an item arrives damaged, you must notify us within 24 hours of delivery and provide:

Clear photos of the artwork

Photos of the packaging

A description of the issue

Claims submitted after 24 hours cannot be accepted. This clause protects both the customer and the artist from false or delayed claims.

If your claim is accepted, we will, at our choice, repair the artwork, replace it with an equivalent piece where possible, or refund the amount paid for the damaged item. We aim to respond to every claim within 3 business days.

5. Artwork Characteristics

All artworks are handcrafted. Slight differences in:

Color tones

Brush strokes

Texture

Material finish

are natural and part of the artistic process. These characteristics do not qualify for refunds, returns, or cancellations.

6. Customer Responsibility

Before purchasing, customers must:

Review artwork photos carefully

Confirm sizes and dimensions

Read product descriptions

Ensure the artwork fits their intended space or purpose

Failure to do so does not qualify for refunds or returns.

7. Your Statutory Rights

Nothing in this policy limits any rights you may have under UAE Federal Law No. 15 of 2020 on Consumer Protection, including where an item arrives damaged, faulty, or materially different from its description.

8. Contact Information

For any questions regarding this policy, you may contact us at:

Email: studio@alsaadiart.ae

Phone / WhatsApp: +971 55 800 7406

License Number: CN-6714123