Shipping & Delivery Policy

1. Shipping Overview

Ahmed AlSaadi Art ships original artworks, fine‑art prints, and commissioned pieces across the UAE and internationally. All orders are processed with care to ensure safe packaging and reliable delivery.

Delivery timelines vary depending on location, courier availability, and customs procedures.

2. Order Processing Time

Orders are processed only after full payment is received.

Standard processing time is 2–5 business days for ready artworks.

Commissioned pieces follow the timeline agreed upon during the commission process.

Processing time may extend during public holidays or high‑volume periods.

3. Delivery Timeframes

Estimated delivery timeframes:

UAE Deliveries: 2–7 business days

GCC Deliveries: 5–12 business days

International Deliveries: 7–21 business days

These are estimates provided by courier partners and may vary.

4. Shipping Charges

Shipping fees depend on:

Delivery location

Package size and weight

Courier rates

Shipping charges are displayed at checkout before payment.

5. Packaging & Handling

All artworks are packaged securely using:

Protective wrapping

Reinforced tubes or boxes

Shock‑absorbent materials

We take every measure to ensure your artwork arrives safely.

Unless stated in the product description, paintings are shipped unframed. Large canvases may be shipped rolled in a protective tube or stretched in a reinforced box.

Tracking, Insurance & Collection

Every shipment is sent with tracking where the courier offers it, and tracking details are shared once your order is dispatched.

Original artworks are shipped with transit insurance.

Collection from the studio in Abu Dhabi can be arranged by appointment.

Responsibility for the artwork passes to you once the courier confirms delivery.

6. Delivery Responsibility

Customers must provide:

Accurate delivery address

Valid contact number

Correct recipient details

Ahmed AlSaadi Art is not responsible for delays or failed deliveries caused by incorrect information.

7. Failed Delivery Attempts

If the courier is unable to deliver due to:

Incorrect address

Unavailable recipient

Repeated missed delivery attempts

Additional re‑delivery fees may apply. The customer is responsible for any extra charges imposed by the courier.

8. Delays Beyond Our Control

We are not liable for delays caused by:

Courier company operations

Customs inspections

Weather conditions

Government restrictions

Public holidays

These factors are outside our control and do not qualify for refunds, returns, or cancellations.

9. Damage on Arrival

If your artwork arrives damaged:

You must notify us within 24 hours of delivery.

You must provide clear photos of the artwork and packaging.

Claims submitted after 24 hours cannot be accepted.

If your claim is accepted, we will, at our choice, repair the artwork, replace it with an equivalent piece where possible, or refund the amount paid for the damaged item. We aim to respond to every claim within 3 business days.

This policy protects both the customer and the artist from false or delayed claims.

10. International Customs & Duties

For international orders:

Customs fees, import duties, and taxes are the responsibility of the customer.

These charges vary by country and are not included in the product price or shipping fee.

11. No Refunds, No Returns, No Cancellations

Shipping and delivery policies follow our strict sales policy:

No refunds

No returns

No cancellations once payment is processed

Customers must review artwork details before purchasing.

12. Contact Information

For shipping inquiries, you may contact us at:

Email: studio@alsaadiart.ae

Phone / WhatsApp: +971 55 800 7406

License Number: CN-6714123