1. Shipping Overview
Ahmed AlSaadi Art ships original artworks, fine‑art prints, and commissioned pieces across the UAE and internationally. All orders are processed with care to ensure safe packaging and reliable delivery.
Delivery timelines vary depending on location, courier availability, and customs procedures.
2. Order Processing Time
- Orders are processed only after full payment is received.
- Standard processing time is 2–5 business days for ready artworks.
- Commissioned pieces follow the timeline agreed upon during the commission process.
- Processing time may extend during public holidays or high‑volume periods.
3. Delivery Timeframes
Estimated delivery timeframes:
- UAE Deliveries: 2–7 business days
- GCC Deliveries: 5–12 business days
- International Deliveries: 7–21 business days
These are estimates provided by courier partners and may vary.
4. Shipping Charges
Shipping fees depend on:
- Delivery location
- Package size and weight
- Courier rates
Shipping charges are displayed at checkout before payment.
5. Packaging & Handling
All artworks are packaged securely using:
- Protective wrapping
- Reinforced tubes or boxes
- Shock‑absorbent materials
We take every measure to ensure your artwork arrives safely.
6. Delivery Responsibility
Customers must provide:
- Accurate delivery address
- Valid contact number
- Correct recipient details
Ahmed AlSaadi Art is not responsible for delays or failed deliveries caused by incorrect information.
7. Failed Delivery Attempts
If the courier is unable to deliver due to:
- Incorrect address
- Unavailable recipient
- Repeated missed delivery attempts
Additional re‑delivery fees may apply. The customer is responsible for any extra charges imposed by the courier.
8. Delays Beyond Our Control
We are not liable for delays caused by:
- Courier company operations
- Customs inspections
- Weather conditions
- Government restrictions
- Public holidays
These factors are outside our control and do not qualify for refunds, returns, or cancellations.
9. Damage on Arrival
If your artwork arrives damaged:
- You must notify us within 24 hours of delivery.
- You must provide clear photos of the artwork and packaging.
- Claims submitted after 24 hours cannot be accepted.
This policy protects both the customer and the artist from false or delayed claims.
10. International Customs & Duties
For international orders:
- Customs fees, import duties, and taxes are the responsibility of the customer.
- These charges vary by country and are not included in the product price or shipping fee.
11. No Refunds, No Returns, No Cancellations
Shipping and delivery policies follow our strict sales policy:
- No refunds
- No returns
- No cancellations once payment is processed
Customers must review artwork details before purchasing.
12. Contact Information
For shipping inquiries, you may contact us at:
- Email: alsaadiarts@gmail.com
- Phone / WhatsApp: 0558007406
- License Number: CN-6714123